zben Terms & Conditions — What You Need to Know Before You Start

By using the zben website or any of its services, you agree to these terms and conditions. Reading through them is in your own best interest. If any section is unclear, don't hesitate to ask our support team.

Zben ("we", "the platform") provides online Sports Betting and casino gaming services to users in Bangladesh. These terms and conditions form a legal agreement between you ("user", "member") and zben. By using zben's services, you confirm that you have read and understood these terms and agree to abide by them.

These terms and conditions may be updated from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, members will be notified via their registered email or phone number.

Each person may only register one account on zben. If multiple accounts are created using the same ID, phone number, or payment method, all accounts will be permanently closed and all balances may be forfeited.

The details you provide at registration — your name, phone number, and date of birth — must be accurate and genuine. Incorrect information may cause issues during withdrawal verification. If you need to update your details later, contact the support team and verify your identity with a valid ID.

• Each member is permitted a maximum of one account.
• All registration details must be accurate and complete.
• Members are responsible for keeping their account password and login credentials secure.
• You may not allow anyone else to access your account.
• If you suspect your account has been hacked or accessed without your authorization, contact support immediately.

The account verification (KYC) process may require a copy of your national ID card or passport. This is done to ensure the security of withdrawals and to protect your funds. Failure to complete verification may result in delays for large withdrawal requests.

Zben's services are for users aged 18 and above only. Use of this platform by minors is strictly prohibited. Age must be stated accurately at the time of registration.

If there is any doubt about a member's age, zben may request identity verification at any time. Failure to prove age will result in temporary or permanent account suspension.

Specific rules apply to Sports Betting and casino gaming on zben. Detailed rules for each market and game can be found in the relevant section. General betting rules are outlined below:

• Once a bet is confirmed, it cannot be cancelled or changed (except where the cash-out feature applies).
• If a match is cancelled or postponed after a pre-match bet has been placed, the bet will be settled according to the match-specific rules.
• If incorrect odds are displayed due to a technical error, zben reserves the right to void the affected bets.
• Accounts found to be involved in match fixing or any form of fraudulent betting will be terminated.
• Placing conflicting bets on the same event across multiple accounts (arbitrage) may result in all bets being voided.

Zben is not liable for any changes in outcome after a bet is placed due to connectivity or technical issues during live betting. Odds move quickly in live betting — always check the latest odds before confirming your bet.

Zben currently supports deposits and withdrawals via bKash, Nagad, and Rocket mobile banking, as well as bank transfer. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳200.

• Deposits are generally instant — your balance is updated within 1–3 minutes, provided there are no network issues.
• The maximum daily withdrawal limit for a standard account is ৳50,000.
• Withdrawals are typically processed within 5–15 minutes; during peak hours, it may take up to 1 hour.
• The withdrawal payment method must match the method used for your deposit.
• Withdrawals to third-party accounts are not permitted.
• If a deposit is not confirmed, please send a screenshot of the transaction to our support team.

For first-time or large withdrawals, KYC verification may be required. This is done to protect your funds. Once verification is complete, future withdrawals are typically processed faster.

Zben's bonus and promotional offers come with specific terms. Full details for each offer are listed on the Latest Promotions page. It's a good idea to review the terms before claiming any bonus.

• The welcome bonus is for new members only — one per ID and phone number.
• If a bonus carries a wagering requirement, withdrawals will not be permitted until that requirement has been met.
• Cashback rewards and referral bonuses generally have no wagering requirements.
• Each offer comes with its own bonus expiry date — any unused bonus will be forfeited once it expires.
• Not all games can be played with bonus balance — some games have restrictions on bonus use.
• If bonus abuse is detected, the bonus and any associated winnings will be voided.

Loyalty points and VIP benefits are governed by the terms of their respective programmes. For more details, please visit the Rewards & VIP page. zben reserves the right to modify promotion terms — any changes will not apply to bonuses already active at the time.

Zben takes responsible gaming seriously. Online betting is a form of entertainment — not a solution to financial problems. We want every member to enjoy themselves within their own means.

• Self-Exclusion: You can suspend your own account for a set period of time.
• Budget Limit: Set your own daily, weekly, or monthly betting limit.
• Cooling-Off Period: Use this feature if you'd like to take a break for a while.
• Betting History: View a complete record of all your bets at any time.

If you feel your gaming is getting out of control, contact our support team right away. We're here to help you make the right decision. For more information, Responsible Gaming visit the page.

The activities listed below are strictly prohibited on zben. Any violation will result in immediate account suspension, and the associated balance may be forfeited.

• Creating or operating multiple accounts.
• Using the platform for money laundering or any form of illegal financial activity.
• Using bots, automated software, or artificial intelligence to place bets or play games.
• Intentionally exploiting system errors or bugs.
• Bonus arbitrage or bonus abuse.
• Placing bets on match fixing or using insider information.
• Unauthorized access to another user's account.

Zben may temporarily or permanently suspend an account under the circumstances listed below. While advance notice is not always possible, balances on accounts closed for legitimate reasons will be returned through a designated verification process.

• If evidence of a terms and conditions violation is found.
• If KYC verification is not completed within the allowed period (maximum 30 days).
• During an investigation into suspicious transactions or fraud allegations.
• At the member's own request (self-exclusion or permanent closure).

To close your account, contact the support team. Withdraw all remaining balance before closure. Please note that a permanently closed account may not be recoverable.

Zben may update these terms and conditions at any time. For significant changes, we will endeavor to notify you in advance via your registered phone number or email. Continued use of the site after any update will be taken as your acceptance of the revised terms.

The Bengali version of these terms and conditions is considered the authoritative version. For any discrepancies or questions, please reach out to our support team — we're always here to help.